Dell Recruitment | Technical Support @ Gurgaon

Dell Recruitment
Dell

 

Dell Freshers and Experienced Recruitment in Gurgaon For Technical Support Position. Graduate, Post Graduates are eligible to apply for this job. More details regarding Dell Gurgaon Job Openings are given below.

Company Name: Dell

Job Location: Gurgaon

Job Category: IT | Software

Job Position: Technical Support (Technician)

Experience: Freshers / 0 to 4 years

Qualification: Graduation, Post Graduation

Job Description:

  • Join us as a Technician on our Technical Support team in Gurgaon to do the best work of your career and make a profound social impact.
  • As a Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to improve returns on IT investments, drive efficiencies and reduce costs.

Essential Requirements:

  • Graduate Fresher to 4 years of relevant work experience required.
  • Undergrad with 1 year of relevant work experience required.
  • First-rate customer focus, phone etiquette, and work ethic.
  • Excellent communications skills.
  • Should be willing to work in shifts in a 24 x7 work environment.
  • Should be residing within Transport Boundaries.
  • Ability to handle stressful situations.
  • Goal/Career is oriented and self-motivated.

Desirable Requirements:

  • Any relevant Certification/Qualification.
  • Good Knowledge of PC Hardware/Software for desktop & portable systems.

Job Responsibilities:

As part of our Technical Support team, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

You will:

  • Provide first-level Support on Dell-supplied products and/or peripherals.
  • Assign incidents in line with documented guidelines and procedures.
  • Demonstrate good judgment in analyzing information to make routine decisions.
  • Handle inbound calls, emails, and web interfaces to support existing and new customers.
  • Learn Dell Technologies products & services and should be able to identify how these products and services align to customer needs.
  • Be compliant and adhere to process design as per the management decision.
  • Cooperate and collaborate with colleagues, cross-functionally, to support the technical solution process.
  • Understand the administrative and operational requirements of the job.
  • Clearly and concisely log and track details of solutions provided to resolve customer issues while maintaining and updating the customer database.
Note: Read job description before you apply.

Apply link: Click here

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