SITEL is
• Worlds Leading BPO.
• Handle 3 million contacts every day.
• 60000 Employees Worldwide.
• 145 centers in 27 countries.
• 350 clients
• 36 languages
• Rated No.1 Contact Center Globally by the Black Book of Outsourcing, 2nd time in a row
Job Details:
1. Age: 18 years to 35 years
2. Minimum Qualification Intermediate (or +2 equivalent).
3. Maximum Qualification Graduates (Undergrads can be considered but should not be regular college students)
4. Experience Any Under Grad or Graduate Freshers.
5. Communication skills: Exceptional Spoken skills in English
6. Shifts: Rotational shifts (Should be comfortable to work in all shifts)
Primary Job Responsibilities
International Non-Voice (Technical Support)
• Responsibility: Provide Technical Support to International Customers
• Shift Timings: Should be flexible to work in US Rotational Shifts.
• Desired Skills: Need Excellent Communication skills and written skills in English.
• Must-Have strong Technical Knowledge(Hardware, Software and Networking Concepts)
• Working Days: 5 days working
• Weekly Offs: 2 Week Offs(Rotational and Split)
• Transport: Home Pickup and Home Drop.
• Rounds of Interview: JAM, HR, Voice and Accent, Tech Test, Typing Test Operations Round.
• All Interviews will happen over telephonic or Skype.
Job Summary
• Answers inbound calls within guidelines/goals established by the client and management. Consistently achieves call quality score goals in order to meet client and customer satisfaction goals.
Education
High school diploma or equivalent in a related field
Bachelors in a combination of education and work experience
Experience Target
• Call Center experience a plus
To Apply on this Job: Click here
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