CSS Corp Recruitment | Technical Helpdesk Engineer @ Hyderabad

 

CSS Corp
CSS Corp


CSS Corp Freshers and Experienced Recruitment in Hyderabad As Technical Helpdesk Engineer. Any Graduates are eligible to apply for this job. More details regarding CSS Corp Hyderabad Freshers Job Openings are given below.

Company Name: CSS Corp

Job Location: Hyderabad

Job Category: IT | Software

Job Position: Technical Helpdesk Engineer

No.of Openings: 30

Experience: 0 to 3 years

Qualification: Any Graduation

Job Description:

  • Freshers – Trainee Engineers.
  • Parameters: Fine for Kondapur- Hyderabad Location, Rotational Shifts, Holding Degree/Provisional in Hand, no standing arrears.
  • Project: Google, Hyderabad.
  • IT Support – hardware and software troubleshooting.
  • Providing on-call, on video, on chat, and on mail Support.
  • Excellent Written and Verbal Communication.
  • Technical understanding of any OS – Windows, Desktop, Networking, Mac, Linux, Chrome, Android, iOS.

 Preferred Qualification (Secondary):

  • 10th + 12th + Graduation must.
  • Excellent communication skills.
  • Good customer service skills, multitasking, and leadership skills.
  • Ability to adjust quickly to the changing priorities and make quick decisions with limited information.

Salary:

  • CTC – 2 LPA + Shift Allowances.

Job Responsibilities:

  • Provides L1 & L2 remote support on all 5 operating systems (Linux, Mac, Windows, Chrome, and Android) with basic OS troubleshooting techniques and documented escalation procedures.
  • Provides L1 & L2 remote support on software and applications to the point of installation and basic use; if required need to escalate or file a bug with application owners.
  • Uses troubleshooting techniques to identify network related issues
  • Provides system administrative support and basic hardware troubleshooting on desktops, laptops, VMs, and Servers.
  • Help employees with access & account issues based on defined/documented guidelines, policies, and procedures.
  • Attends required technical training sessions and makes effective use of KBs to address issues efficiently.
  • Complies with schedule adherence to ensure the overall service level targets are achieved.
  • Identifies and provides input on unique (or) recurring user problems.

Interview Process:

  • Talview Test.
  • Telephonic Interview.
  • Video Call Interview.

Note:

  • Kindly take the Talview Test in the link given below: 
    https://pages.talview.com/csscorp/829/index.html?c=e6801c
  • Kindly prepare on the following topics: PING Command, DHCP, OSI LAYERS, HOW TO IDENTIFY IF a computer is in a network.
Apply Link: Click here

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